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How to place an order

We only accept official Purchase Orders. No telephone orders can be accepted.

Orders within the UK may be placed by one of the following options:

 

Email:customer.servicesanti spam bot@octapharma.coanti spam bot.uk
Fax:0161 837 3799

 

For all of your order enquiries please call 0161 837 3771.

Deliveries within the UK, excluding Northern Ireland, Highlands and Islands, Channel Islands, Isle of Wight and Isle of Man

All orders for ambient and refrigerated products received Monday to Friday before 3:00pm will be delivered free of charge before 5:00pm on the next working day.

 

Orders for frozen octaplasLG® received before 3:00pm Monday to Thursday will be delivered free of charge before 5:00pm on the next working day.  Orders received after 3:00pm on a Thursday and all day Friday will be delivered before 5:00pm on the following Tuesday.

 

Same-day and timed-morning deliveries are chargeable and can be arranged by calling 0161 837 3771 for pricing details and to confirm arrangements.

Deliveries to Northern Ireland, Highlands and Islands, Channel Islands, Isle of Wight and Isle of Man

Northern Ireland, Highlands and Islands:
All orders received Monday to Thursday before 10:00am will be delivered free of charge by 5:00pm on the next working day.  All orders received after 10:00am on a Thursday and all day Friday will be delivered the following Tuesday before 5:00pm.

 

Channel Islands:
Orders received all day on Monday and before 11:00am on Tuesday will be delivered free of charge by the Friday of the same week.

 

Isle of Wight and Isle of Man:
Orders received all day on Monday, Tuesday and before 10:00am on Wednesday will be delivered free of charge by the Friday of the same week.

Out of Hours deliveries

We provide a chargeable Out of Hours order and delivery service to mainland UK. This service is available outside of normal working hours, 7 days a week, 52 weeks a year.

 

Our Out of Hours number is 01889 565652.