Ordering and Deliveries

How to place an order

We only accept official Purchase Order Numbers.

Orders within the UK may be placed by either:

Email to customerservices.uk@octapharma.com

or

Fax to 0161 837 3799

Telephone orders can not be accepted.

For all other order enquiries please call the Customer Service telephone number on: 0161 837 3771.

Alternatively the main office telephone number is 0161 837 3770.

Deliveries

United Kingdom

Product

Order Days

Order Closing Times

Delivery Charges

Delivery Date

Ambient and refrigerated

Monday to Friday

3pm

Free

By 5pm next working day

Frozen octaplasLG®

Monday to Thursday

3pm

Free

By 5pm next working day

Frozen octaplasLG®

Friday

3pm

Free

Delivered on the following Tuesday

Same day and timed morning deliveries are chargeable. Please call 0161 837 3771 for pricing details and to confirm arrangements.

Northern Ireland, Highlands and Islands, Channel Islands, Isle of Wight and Isle of Man

Free Delivery

Country

Product

Order Days

Order Closing Times

Delivery Date

Northern Ireland, Highlands and Islands

All

Monday to Thursday

10am on Thursday

By 5pm next working day

Friday

3pm

Delivered the following Tuesday

Channel Islands

All

Monday & Tuesday

11am on Tuesday

By Friday of the same week

octaplasLG® - frozen product requires specalist deivery

Please contact Customer Service

Isle of Wight and Isle of Man

All

Monday to Wednesday

10am on Wednesday

Friday of the same week

Out of hours deliveries

We provide a chargeable Out of Hours order and delivery service to mainland UK. This service is available outside the normal working hours of 8.30am to 5.00pm, 7 days a week, 52 weeks a year.

To order products out of hours please telephone 07740 483839.