Ordering and Deliveries

How to place an order

We only accept official Purchase Order Numbers.

Orders within the UK may be placed by either:

Email to customerservices.uk@octapharma.com

or

Fax to 0161 837 3799

Telephone orders can not be accepted.

For all other order enquiries please call the Customer Service telephone number on: 0161 837 3771.

Alternatively the main office telephone number is 0161 837 3770.

Deliveries

United Kingdom

Please note that if your order qualifies as a pallet delivery (i.e., larger volume orders), the delivery timeframe will be 2 to 3 working days after date of receipt.

Same day and timed morning deliveries are chargeable. Please call 0161 837 3771 for pricing details and to confirm arrangements.

Northern Ireland, Highlands and Islands, Channel Islands, Isle of Wight and Isle of Man

Free Delivery

Next day delivery service is available Monday to Thursday. Orders need to be processed by 10.00am.

Out of hours deliveries

We provide a chargeable Out of Hours order and delivery service to the NHS in mainland UK. This service is available outside the normal working hours of 8.30am to 5.00pm, 7 days a week, 52 weeks a year.

To order products out of hours please telephone 07740 483839.